LEGAL

Privacy Policy

Please read this policy carefully to understand how we collect and use your information.

1. About us

This website is operated by Sipped (“we”, “us”, “our”), a UK-based company providing ready to drink canned cocktails.

We are the data controller responsible for your personal data under UK data protection law.

2. What data we collect

We may collect and process the following categories of personal data:

  • Identity data – Name
  • Contact data – Email address, Billing address, Delivery address, Phone number (if provided)
  • Financial data – Payment information (processed securely via third-party payment providers; we do not store full card details)
  • Transaction data – Orders placed, Products purchased, Payment status, Refunds and returns
  • Technical data – IP address, Browser type and version, Device information, Time zone and location data (approximate)
  • Usage data – Pages visited, Time spent on site, Click behaviour and browsing patterns
  • Marketing and communication data – Email subscription status, Marketing preferences, Email engagement (opens and clicks)

3. How we collect your data

We collect data through:

  • Direct interactions (checkout, account creation, contact forms)
  • Email sign-ups and marketing forms
  • Automated technologies such as cookies, pixels, and analytics tools
  • Third-party platforms such as payment processors and delivery partners

4. Lawful basis for processing

We only process your personal data where we have a lawful basis under UK GDPR:

Contract

Where processing is necessary to fulfil an order or provide a service:

  • Processing and delivering orders
  • Handling payments
  • Customer support

Legal obligation

Where we are required to comply with law:

  • Tax and accounting records
  • Fraud prevention requirements

Legitimate interests

Where it is necessary for our business interests and does not override your rights:

  • Improving website performance
  • Analysing customer behaviour
  • Basic marketing to existing customers

Consent

Where you have explicitly agreed:

  • Email marketing communications
  • Non-essential cookies and tracking tools

5. How we use your data

We use your personal data to:

  • Process and deliver orders
  • Take payment and issue refunds
  • Provide customer service
  • Send transactional communications (order updates, confirmations)
  • Send marketing communications (if opted in)
  • Improve website performance and product experience
  • Prevent fraud and misuse of our website

6. Marketing communications

If you opt in, we may send you marketing emails about:

  • Product launches
  • Brand updates
  • Promotions or campaigns

You can withdraw consent at any time by clicking unsubscribe in any email or contacting us directly.

We use third-party email providers to manage communications.

7. Cookies and tracking technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Remember your preferences
  • Analyse site performance and traffic
  • Support advertising and retargeting campaigns

Types of cookies used:

  • Essential cookies
  • Analytics cookies
  • Marketing cookies

You can control cookies through your browser settings or cookie banner preferences.

8. Sharing your data

We do not sell your personal data.

We may share your data with trusted third parties including:

  • Payment providers
  • Delivery and logistics companies
  • Email marketing platforms
  • Analytics providers
  • Advertising platforms

These providers only process data on our behalf and under strict agreements.

9. International transfers

Some of our service providers may be based outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Data retention

We retain personal data only as long as necessary for:

  • Order fulfilment and customer service
  • Legal, tax, and accounting obligations
  • Marketing (until you unsubscribe or withdraw consent)

After this period, data is securely deleted or anonymised.

11. Your rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability (where applicable)

To exercise these rights, contact us at admin@sipped.shop.

12. Data security

We take appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

However, no online system is completely secure.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

15. Contact

If you have any questions about this Privacy Policy or your data, contact: